Returns & Exchanges
At 99 Bikes, we want you to ride with confidence. If your new gear isn't the perfect fit, you can return or exchange your purchase within 30 days of receipt, provided it is in its original, unused condition.
Initiate Your Return
Log into your account or visit our online returns portal to select the items you wish to return and receive a unique Return Authorization number.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship It Back
Attach the provided shipping label to your parcel and drop it off at any authorized courier location or bring it into your nearest 99 Bikes retail store.
Quality Inspection & Refund
Once our technicians verify the condition of your return, we will process your refund or exchange within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing